Parts

Parts

Another way to “Experience The Zero Zone Difference” is through the Zero Zone parts departments. Our unmatched 24-hour parts turnaround is the best the industry has to offer. Zero Zone stocks over 1,000 parts. We even stock parts for previous models…even cases that are over 25-years old. Each and every part is packaged or crated to ensure that it arrives in excellent condition.

	For a Display Case Parts Specialist call: 262-392-1300 or Toll-Free 800-247-4496
	For a Refrigeration Systems Parts Specialist call:  262-392-1302 or Toll-Free 800-708-3735

Parts - Frequently Asked Questions (FAQs)

When calling in for parts, what information should I have?
What is the minimum order for parts?
Do you have a restocking charge?
How do you ship parts orders?
Do you accept credit cards?
What is the lead time for parts?
How can I get an open account?
Can I order parts direct or do I need to go through a distributor?
How does the Zero Zone display case model number system work?

When calling in for parts, what information should I have?
You should have the Zero Zone model number, serial number, and manufacturer of the doors (if ordering door & frame parts).

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What is the minimum order for parts?
There is a $25 minimum order requirement.

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Is there a restocking charge?
Yes, there is a 15% restocking charge.

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How do you ship parts orders?
For smaller orders under 100 lbs, we ship UPS, DHL, or SpeeDee Delivery. Orders can be shipped Ground, Next Day Air, Second Day Air, or Third Day Air. For orders over 100 lbs, we use a truck line.

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Do you accept credit cards?
Yes, we accept both Mastercard and Visa.

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What is the lead time for parts?
Most orders are shipped the same day or within 24 hours.

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How can I get an open account?
Just fill out a Credit Application and fax it back to us. Please be sure to include your state tax ID Number.

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Can I order parts direct or do I need to go through a distributor?
You can order parts direct by COD or credit card.

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