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Receptionist/Human Resources Assistant

Refrigeration Systems

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

  • Vacation and Personal Hours (after only 30 days!)
  • Competitive Wages
  • Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
  • 401k and Profit Sharing
  • 10 Paid Holidays
  • Flexible Schedules
  • Casual Dress Code
  • Wellness Programs and Incentives
  • Steel Toe Reimbursement
  • Employee Engagement Programs
  • One-time Home Computer Reimbursement
  • And more!

What Will You Do?

Under the direction of the Human Resource Generalist, the Receptionist/Human Resources Assistant will provide support to the company and technical assistance for the Human Resources Department in accordance with company policies and procedures.  Typical responsibilities include but are not limited to greeting guests, managing incoming calls, maintaining office supplies, assisting with recruiting and other HR administrative tasks, and supporting the production team in miscellaneous tasks, projects, and events.

NOTE: This position does not qualify for visa sponsorship.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Screens incoming phone calls and forwards to appropriate personnel or department.  Serves as a back-up to our other Zero Zone locations Receptionist/HR Assistant phone calls as needed.
  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Delivers messages and incoming mail to appropriate personnel.
  • Answer questions about the organization and provides callers with address, directions, and other information.
  • Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
  • Monitor visitor access and maintains daily Visitor Log
  • Prepare and sends outgoing mail and correspondence, including e-mail and faxes.
  • Maintain fax correspondence and assists user with fax/copy machines.
  • Maintain Outlook calendars for vacations, conference rooms, and company cars.
  • Monitor and maintain office and lunchroom supplies within appropriate budget.
  • Oversee vending and uniform services.
  • Perform other clerical duties as needed, which may include but are not limited to; photocopying, collating, and back-up for other clerical positions as required with cross- training being provided.
  • Assist Production team and HR Generalist with scheduling meetings, interviews, events, etc.
  • Manage and assist with company functions to include meal orders, set- up and clean-up.
  • Occasionally makes reservations with local hotels for visitors.


  • Enter Time-off Requests in IFS and maintains individual attendance sheets.
  • Assist with recruiting process to include scheduling initial interview as well as onsite interview/tours.
  • Create online personnel folders and ensure accurate information is filed the appropriate folder.
  • Ensure new hire and benefit packets are prepared for orientation/enrollment meetings.


  • Prepare job packs for release to Shop.
  • Compile required documents prior to shipping of completed system.
  • Assist Quality Department with scanning and saving required documents.
  • Continuous documentation of Compressor and Receiver Logs of completed systems.
  • Provide various administrative duties for Plant Manager.


  • High school diploma or equivalent.
  • Associate degree (A.A.) or equivalent from a two-year college or technical school preferred, but not required.
  • One to two years human resource experience and/or one to three years of office administration related experience
  • Intermediate experience with Microsoft Office Suite


  • High level of professionalism and proven ability to handle confidential information with discretion.
  • Ability to converse knowledgeably with other employees, vendors and customers regarding information that is processed by this position.
  • Excellent interpersonal skills with the ability to communicate, both verbally and in writing, with multiple stakeholders internally and externally
  • Exceptional organizational skills: must be detail-oriented, highly organized, and provide excellent follow-up with all involved.
  • Proactive self-starter, confident in their ability to move work forward quickly and accurately with limited direction
  • Ability to meet deadlines in an environment which may contain distractions and interruptions


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or touch objects, tools, or controls and talk or hear. The employee is occasionally required to stand, walk, and reach above shoulders. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.


  • Maintain a positive work attitude; Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisors.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform in professional office and shop environment.
  • Safety shoes and safety glasses are required when on the production floor.
  • Must be willing to work additional hours if needed.

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