Service Support Technician

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

NOTE: This position does not qualify for visa sponsorship.

What Will You Do?

Under the direction of the Service Support Supervisor, the Service Support Technician is responsible for providing technical support to the service technicians in the field.

KEY RESPONSIBILITIES:

• Supporting field technicians on commercial display cases and refrigeration systems.
• Record calls into IFS – ERP system.
• Respond to service support email requests.
• Place warranty part order and have them shipped to contractors
• Other duties as assigned.

REQUIREMENTS FOR EFFECTIVE PERFORMANCE:

• Certification in HVAC-R and 2-3 years of HVAC-R experience
• Must know the basic refrigeration sequence of operation, can read basic wiring, pipping diagrams, and controllers’ parameters.
• Strong time management skills with the ability to prioritize work to meet daily deadlines.

SKILLS/ABILITIES/SPECIFICATIONS

• Ability to read basic wiring and pipping diagrams
• Ability to read controller’s parameters.
• Ability to clearly communicate directions in both written and verbal forms.
• Ability to manage time effectively and prioritize tasks accordingly.

PHYSICAL & BEHAVIORAL:  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

• Occasionally required to stand or walk; talk or hear; use hands to finger, handle, or feel objects, tools, or controls; and lift and/or move up to 25 pounds usually from the floor to waist level, up to 20 feet away
• Occasionally is required to reach with hands and arms and stoop, kneel, crouch, or crawl
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Requires the use of safety glasses and steel-toed safety shoes while in production areas
• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers, and supervisors: maintaining a positive work atmosphere