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Field Support Technician Supervisor – Central

Display Case

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

  • Vacation and Personal Hours (after only 30 days!)
  • Competitive Wages
  • Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
  • 401k and Profit Sharing
  • 10 Paid Holidays
  • Flexible Schedules
  • Casual Dress Code
  • Wellness Programs and Incentives
  • Steel Toe Reimbursement
  • Employee Engagement Programs
  • One-time Home Computer Reimbursement
  • And more!

What Will You Do?

Under the direction of the Field Support Manager, Field Support Supervisor works alongside the FST Coordinator to plan and execute field support for Zero Zone, Inc. The FST Supervisor duties include oversight and HR duties pertaining to the daily operations of the FSTs in their assigned region.

What Are We Looking For?

On a normal day, the FST Supervisor may work alone or with a team. The successful candidate will undertake the following duties and more as instructed by the FST Coordinator:

  • Responsible for oversight & reporting of FST performance, including the approval of expense reports and conducting FST reviews
  • Minimum of 50% of time in the field conducting inspections, and other technical tasks (to include working on site with each assigned FST twice a year, at minimum)
  • Conduction of administrative duties, such as arranging and scheduling meetings, assisting with documentation, hiring, training employees and FST scheduling
  • Performing other duties assigned by FST Management in an orderly and efficient manner


  • Strong written and oral communication skills
  • Excellent with multitasking and time management
  • Ability to work under pressure with minimal supervision
  • Excellent critical thinking and problem-solving abilities
  • Detail-oriented and highly organized


Requires a technical degree or certification in related field and 3-5 years of related experience or equivalent combination of education and experience in service, support, and repair in the refrigeration industry. Experience with industrial refrigeration applications and installation of refrigerated cases, methods and techniques are a plus.

Apply Now