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Frequently Asked Questions

This page offers assistance for frequently asked questions about Zero Zone, providing valuable information to address common queries and concerns related to our products and services.


Complete and submit the Contact Sales Rep form.

Download Product Spec Sheets from the Technical Resources page.

Download the Zero Zone Warranty

To make a Request for Quote, please complete and submit the Contact Sales Rep form.


Submit a Parts Request Form.

For a Display Case & Refrigeration Systems Parts Specialist, call: 262-392-1300 or Toll-Free 800-247-4496

You should have the Zero Zone model number, serial number, and manufacturer of the doors (if ordering door & frame parts).

There is a $25 minimum order requirement.

Yes, there is a 15% restocking charge.

Yes, we accept both Mastercard and Visa.

Just fill out a Credit Application and fax it back to us. Please be sure to include your state tax ID Number.

You can order parts direct by COD or credit card.

Most orders are shipped the same day or within 24 hours.

For smaller orders under 100 lbs, we ship UPS, DHL, or SpeeDee Delivery. Orders can be shipped Ground, Next Day Air, Second Day Air, or Third Day Air. For orders over 100 lbs, we use a truck line.

Service & Tech Support

Submit a Tech Support Request Form.

For Display Case & Refrigeration Systems Tech Support, call: 800-247-4496

Download the Zero Zone Warranty