Industrial Sales Engineer

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Inside Sales Manager, the Industrial Sales Engineer will communicate with our external customers as well as our internal team on day-to-day activities regarding quotations, orders, delivery schedules, designs, and applications.  They will research and develop industrial plans and assist with the design of mechanical, electrical and electromechanical products and systems based on information provided by customers. The Inside Sales Engineer will be responsible for working collaboratively with the outside sales team as a technical advisor and provide reliable solutions for technical issues to assure complete customer satisfaction.

NOTE: This position does not qualify for visa sponsorship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Generate comprehensive customer quotes for multiple products that we represent.
• Directs and coordinates manufacturing activities through engineering to ensure products and systems conform to engineering design and customer specifications.
• Communicate with production personnel to build systems according to specifications.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with internal and external customers.
• Provide status of ongoing projects and future projects.
• Work with customers, contractors, vendors and the purchasing team to resolve any warranty issues.
• Ability to interact with all levels of personnel to include department and project managers, engineers, sales personnel, and service and technicians.
• Assists sales team with preparation of RFQs as directed.
• Proactively facilitate timely solutions to customer concerns by utilizing available resources or creating procedures for resolution.
• Prepare proposals using vendor software, sales catalogs & cost estimates according to technical and performance requirements.
• Other duties assigned.

What Are We Looking For?

The requirements listed below are representative of the knowledge, skill, and/or ability required of you in this position:

• Bachelor’s degree in engineering is preferred, however, equivalent HVACR experience will also be considered.
• 3-5 years of refrigeration systems (retail and industrial) knowledge and experience is required.
• Experience in quoting, sales, and/or B2B customer interaction a plus.
• Natural refrigerant (CO2 and Ammonia) knowledge is desired.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Must be self-motivated, organized, and have the ability to handle numerous parallel tasks and projects.
• Excellent verbal and written communication skills, and technical ability to learn a diverse product line.
• Work cross-functionally to evaluate and develop new technologies and products.

PHYSICAL & BEHAVIORAL: Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

• Regularly required to use hands to handle or touch, object tools, or controls.
• Frequently is required to stand, walk, or sit, talk and hear.
• Occasionally required to reach above shoulders, climb, crouch, stoop, or kneel.
• Frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 30 pounds usually from floor to waist level, up to 20 feet away.
• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers and supervisors: maintaining a positive work atmosphere.