Research conducted by third party, Zebrafi
Challenge #1: Installation Delays and Inefficiencies with Other Brands
Many competitive refrigeration cases cause logistical headaches, require extra equipment to unload, or arrive late, resulting in wasted labor and delayed openings.
Solution
Zero Zone cases are specifically designed to save time
on-site. They include forklift-compatible skids channels
to simplify maneuvering tight store entries. While most
refrigeration cases require two forklifts to maneuver, Zero
Zone designs equipment with a robust, well-balanced frame that allows it to be safely moved with just one. This reduces equipment needs, streamlines installation process, and lowers labor requirements from the moment it arrives on site.
“Instead of having two forklifts, you just need one.”
Ray notes the advantage of clear case labeling, pre-call coordination, and Zero Zone design consistency. PC Refrigeration crews can move quickly and confidently
on each project.
“Zero Zone is the only company I know that has fork pockets to bring the case down. On our most recent project we could barely get the cases in there, maybe an inch to play with.”
– Ray Mendoza, Executive Sales Manager, PC Refrigeration
Challenge #2: Communication Gaps and Poor Freight Coordination
Brands that outsource logistics to third parties introduce uncertainty: missed deliveries, poor communication, and unpredictable scheduling.
Solution
The dedicated logistics coordinator at Zero Zone was called out repeatedly for excellent communication.
“The logistics is great. Getting it to the job site, no problem loading it, no problem getting equipment in the store.”
By contrast, competitors using other third-party carriers offer no live contacts, no heads-up on changes, and no accountability when things go wrong.
“With other companies, it’s hard to get anyone on the phone. With Zero Zone, there’s always a real person, accessible, and ready to help.”
– Ray Mendoza, Executive Sales Manager, PC Refrigeration
Challenge #3: Higher Ownership Costs Due to Quality
Competitors’ cases suffer from faster wear-and-tear, more cosmetic and structural failures, and require more frequent maintenance, leading to higher cost of ownership.
Solution
Across 20 years of installations, Ray has never had to replace a condenser unit from Zero Zone and reports minimal issues with evaporator coils. Cosmetic issues have been isolated, and freezer icing has been largely preventable through proactive sealing.
“When it comes to the refrigeration and the evaporator coils, we never really have any issues.”
Zero Zone systems are also believed to outlast competitors
by around five years:
“Zero Zone lasts five years more than your competition… just because of the quality.”
Ray estimates long-term ownership savings of at least 15–20%, not including additional gains from reduced rework, fewer callbacks, and quicker install times.
“When stuff doesn’t show up on time, you’ve got three guys just standing around. That’s money out the door. The way Zero Zone handles the coordination and consistent quality is where you save. It can be 30, 40, even 70% savings using Zero zone depending on the job.”
– Ray Mendoza, Executive Sales Manager, PC Refrigeration
Summary of Metrics and Outcomes
- 20+ Year Partnership
- 30-70% Estimated Time/Labor Savings
- 5 Year Added Product Lifespan vs. Competitors
- 0 Condenser Replacements
- 1 instead of 2 Forklifts Required