Tech Support & Parts

Display Cases:

Refrigeration Systems:

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Highlight Merchandiser® is transitioning from RHZC/RHCC model numbers to new RHLC/RHMC model numbers. This transition began in September 2021 and will continue through March 2022. Please pay close attention to the model number when retrieving technical documentation.

Crystal Merchandiser® Display Cases
RVMC24 (Cooler w/ 24″ Doors)
RVMC24D (Deep Cooler w/ 24″ Doors)
RVMC24RL (Rear Load Cooler w/ 24″ Doors)
RVMC24DRL (Deep Rear Load Cooler w/ 24″ Doors)
RVMC24UN (Ultra Narrow Cooler w/ 24″ Doors)
RVMC24BBUN (Back-to-Back Ultra Narrow Cooler w/ 24″ Doors)
RVMC30 (Cooler w/ 30″ Doors)
RVMC30D (Deep Cooler w/ 30″ Doors)
RVMC30RL (Rear Load Cooler w/ 30″ Doors)
RVMC30DRL (Deep Rear Load Cooler w/ 30″ Doors)
RVLC30 (Freezer w/ 30″ Doors)
RVLC30IM (Ice Merchandiser w/ 30″ Doors)

Highlight Merchandiser® Display Cases

1RHMC30 (1-Door Cooler w/ 30″ Doors)
RHMC30 & RHMC30BB (Cooler w/30″ Doors)
RHMC30T & RHMC30TBB (Tall Cooler w/30″ Doors)
1RHLC30 (1-Door Freezer w/ 30″ Doors)
RHLC30 & RHLC30BB (Freezer w/ 30″ Doors)
RHLC30T & RHLC30TBB (Tall Freezer w/ 30″ Doors)
RHLC30IM (Ice Merchandiser w/ 30″ Doors)

1RHCC30 (1-Door Cooler w/ 30″ Doors)
RHCC24 (Cooler w/ 24″ Doors)
RHCC30 (Cooler w/ 30″ Doors)
RHCC30T (Tall Cooler w/ 30″ Doors)
1RHZC30 (1-Door Freezer w/ 30″ Doors)
RHZC30 (Freezer w/ 30″ Doors)
RHZC30E (Extended Freezer w/ 30″ Doors)
RHZC30T (Tall Freezer w/ 30″ Doors)
RHZC30IM (Ice Merchandiser w/ 30″ Doors)

Reveal Merchandiser® Display Cases
ORMC(75/80)-MX (75″ or 80″ Meat Exclusive Multi-Deck)
ORMC(80/82)-PX (80″ or 82″ Produce Exclusive Multi-Deck)
ORMC82-B (82″ Beverage Multi-Deck)
ORMC82-DP (82″ Dairy/Deli/Produce Multi-Deck)
ORMC82-M (82″ Meat Multi-Deck)
ORMC87-B (87″ Beverage Multi-Deck)
ORMC87-DP (87″ Dairy/Deli/Produce Multi-Deck)
ORMC83D (Multi-Deck Cooler w/ 24″ Doors)
ORMC88D (Tall Multi-Deck Cooler w/ 24″ Doors)

Hybrid™ Display Cases
RVMC24 (Crystal Merchandiser® Hybrid™ Cooler)
RVMC24D (Crystal Merchandiser® Deep Hybrid™ Cooler)
RVMC30 (Crystal Merchandiser® Hybrid™ Cooler)
RVMC30D (Crystal Merchandiser® Deep Hybrid™ Cooler)
RVLC30 (Crystal Merchandiser® Hybrid™ Freezer)

1RHMC30 & 1RHLC30 (Highlight Merchandiser® 1-Door Hybrid™)
RHMC30 (Highlight Merchandiser® Hybrid™ Cooler)
RHMC30T (Highlight Merchandiser® Tall Hybrid™ Cooler)
RHLC30 (Highlight Merchandiser® Hybrid™ Freezer)
RHLC30T (Highlight Merchandiser® Tall Hybrid™ Freezer)
RHLC30IM (Highlight Merchandiser® Hybrid™ Ice Merchandiser)

1RHCC30 & 1RHZC30 (Highlight Merchandiser® 1-Door Hybrid™)
RHCC24 (Highlight Merchandiser® Hybrid™ Cooler)
RHCC30 (Highlight Merchandiser® Hybrid™ Cooler)
RHCC30T (Highlight Merchandiser® Tall Hybrid™ Cooler)
RHZC30 (Highlight Merchandiser® Hybrid™ Freezer)
RHZC30T (Highlight Merchandiser® Tall Hybrid™ Freezer)
RHZC30IM (Highlight Merchandiser® Hybrid™ Ice Merchandiser)

ORMC82 (Reveal Merchandiser® Hybrid™)

RHZC30 LCCU ETP (Highlight Merchandiser® Hybrid™)
RVMC24 LCCU ETP (Crystal Merchandiser® Hybrid™)

ChillBrite® LED Lighting
ChillBrite® Vertical LED Lighting

Crystal Merchandiser® Cooler (RVMC) Manual
Crystal Merchandiser® Freezer (RVLC) Manual

Highlight Merchandiser® (RHMC & RHLC) Manual
Highlight Merchandiser® (RHMC & RHLC) Installation Quick-Start Guide

Highlight Merchandiser® (RHCC & RHZC) Manual
Highlight Merchandiser® (RHCC & RHZC) Installation Quick-Start Guide

Reveal Merchandiser® (ORMC) Manual
Reveal Merchandiser® (ORMC) Installation Quick-Start Guide
Reveal Merchandiser® with Doors (ORMC_D) Manual
Reveal Merchandiser® with Doors (ORMC_D) Installation Quick-Start Guide

Hybrid™ Manual

Refrigeration Systems Manual
ColdLoop™ Glycol Secondary Systems Manual

Case Caulking Instructions
Case Cleaning Instructions
Case Unloading Instructions
CoolView™ Door Maintenance Instructions
NSF Thermometer Instructions
Shroud Installation Instructions
Shroud Installation Instructions – Highlight™ 5″ and 20 1/4″ Tall Shrouds Only
Reveal Merchandiser® Mirror Installation Instructions
Reveal Merchandiser® Night Curtain Installation Instructions
Reveal Merchandiser® Under Shelf Light Installation Instructions

Door Manuals
Zero Zone CoolView™ Doors
Gemtron Pre-2009

Electronic Controller Manuals
Kelvin II Superheat Controller
E2 Controller
ERC2 Cooler
ERC2 Freezer
ERC2 Ice Merchandiser
Dixell Cooler
Dixell Ice Merchandiser
Dixell XR40C
Dixell XR40CX
Dixell Controller for OMC Cases
Carel Controller for OMC Cases
Carel Controller IR33 Programming – Cooler & Freezer
Carel Controller IR33+ Programming – Cooler & Freezer
CPC – Cooler
CPC – Freezer
CPC Programming

Discontinued Products
Evolution™ (RVCC & RVZC) Medium & Low Temp Manual
Evolution™ (RVCC & RVZC) Medium & Low Temp Manual (French)
Hybrid™ Evolution™ Installation & Operation Manual
XL Freezer

Full Line Brochure
Highlight Merchandiser® Brochure
Crystal Merchandiser® Brochure
Hybrid™ Brochure
LCCU ETP Brochure
Reveal Merchandiser® Brochure
Systems Brochure
Edge™ XT Brochure
Outdoor Parallel Systems (OPS) Brochure
ColdLoop™ Ice Arena Chillers Brochure
Systems Industrial Brochure
Industrial Controls Brochure
Small Retail Format Brochure
Zero Zone Green Report

Product Sheets
Crystal Merchandiser® RVLC30 Freezer Product Sheet
Crystal Merchandiser® RVMC24 Product Sheet
Crystal Merchandiser® RVMC24UN Ultra Narrow Product Sheet
Crystal Merchandiser® Beverage Product Sheet
Crystal Merchandiser® Dairy Product Sheet
Crystal Merchandiser® Deli Product Sheet
Crystal Merchandiser® Fresh Meat Product Sheet
Crystal Merchandiser® Produce Product Sheet
Crystal Merchandiser® – All Applications
Reveal Merchandiser® MX Meat Exclusive Product Sheet
Reveal Merchandiser® PX Produce Exclusive Product Sheet
Reveal Merchandiser® with Doors Product Sheet
Edge™ Horizontal Product Sheet
Edge™ Vertical Product Sheet
Electrical/Mechanical Centers Product Sheet
Natural Refrigerant Systems

Case Studies
Citrus Systems – “An Industrial Work of Art”
Don’s Quality Market – “Cold Products & Hot Sales”
Fresh Madison Market – “Taking Fresh to the Top of the Green Scale”
Unger Meat Company – “From Ranch to Grill”
STMA Ice Arena – “Breaking the Ice”
Crown Coliseum – “The Ultimate Home-Ice Advantage”

White Papers
Crystal Merchandiser® – “Fresh Meat… Now Fresher Than Ever!”
EPA 2017 Refrigeration Regulations
“High-Glide Refrigerants: What’s the Point?”
“Minimizing Risk with Low-Charge Ammonia Systems”
“Mission: Freshness”
“We’ve Got Your Back”
“The State of Refrigerant Regulations”

Technical Papers
“Analysis of Package Chiller Systems – Comparison of Natural (NH3 & CO2) and HFC Refrigerants” by John Collins PE

Guides & Reports
Nomenclature (Current Product Model IDs) –  Open (& Reach-In) Multi-Deck Cases
Nomenclature (Current Product Model IDs) –  Reach-In Cases
Nomenclature (Discontinued Product Model IDs) –  Reach-In Cases
Case Color Chart
Case Lineup Lengths – RHMC30 & RHLC30
Case Lineup Lengths – RHCC30 & RHZC30
Case Lineup Lengths – RHCC24
Case Lineup Lengths – RVMC30 & RVLC30
Crystal Merchandiser® Tip Sheet
Zero Zone Customer Satisfaction Survey Report

Download the Zero Zone Service App!

The FREE Zero Zone Service App is a tool for installers, contractors, and service technicians to quickly diagnose problems and find answers to common questions regarding Zero Zone refrigerated display cases.

  • Quickly call or email Zero Zone Tech Support
  • Use the “Do-It-Yourself” Troubleshooting Tools
  • Access the Zero Zone website for manuals and other documentation
  • Take and send photos to the Zero Zone Service Dept.
  • Download the Emerson PT Pro Pressure Temp Calculator App
  • Watch Service Videos from the Zero Zone YouTube Channel

Just search your App Store for “Zero Zone” and install the app on your mobile device!

Android: Install the app from Google Play
Apple: Install the app from the App Store


Check out our Installation Videos!

See these and other videos about Zero Zone products and services on our Videos page!


Have a question about Zero Zone parts, service, documentation or any other general questions? See if we have the answer in our Frequently Asked Questions!

Reveal Merchandiser® is a registered trademark of Zero Zone, Inc. in the United States.